Customer lifetime value determines long-term retail success. Protecting it requires attention to every post-purchase touchpoint.
During Returnuary, refund delays risk eroding trust.
The Where Is My Refund report from TodayPay indicates 95% of consumers would repurchase when offered an instant refund.
Immediate reimbursement preserves engagement and reduces churn.
Retailers who move fastest in optimizing refunds will retain more customers.
Yours truly,
The Instant Refund Expert®
The Refunds Blog 