The PYMNTS Intelligence report confirms what many already suspect: consumers want their money back fast.
While 79% of consumers would opt for instant refunds if given the option, many aren’t offered this choice. Overpayment refund receivers, for instance, are 22% less likely than average to access instant payout options.
However, when instant refunds are available, consumers are willing to pay a fee for the convenience. Businesses can capitalize on this demand by offering instant refunds and turning refund delays into customer satisfaction wins.
Yours truly,
The Instant Refund Expert®
The Refunds Blog 