Consumers are clear about their preferences: they want instant refunds. According to PYMNTS Intelligence, 79% of consumers would choose immediate payouts if available. Many are even willing to pay fees, particularly for smaller refunds.
However, only 42% of overpayment refund receivers can access instant options. This lack of availability highlights an opportunity for businesses to innovate.
Offering instant refunds demonstrates that a company values its customers’ time and needs. In a competitive market, speed and convenience can set brands apart, fostering long-term loyalty.
Yours truly,
The Instant Refund Expert®
The Refunds Blog 