Consumers increasingly expect instant refunds, and they’re willing to pay for the convenience. PYMNTS Intelligence found that 79% of consumers prefer immediate refunds when given the option.
Despite this, only 42% of overpayment refund receivers have access to instant payouts. Percentage-based fees make smaller refunds affordable and appealing to customers.
Offering instant refunds is a powerful way to enhance the customer experience. Quick payouts show customers their time is valued, turning refunds into moments of delight.
In today’s competitive market, speed and convenience drive loyalty. Instant refunds are no longer optional—they’re essential for meeting consumer expectations.
Yours truly,
The Instant Refund Expert®
The Refunds Blog 