Today’s consumers prioritize speed, especially when it comes to refunds. PYMNTS Intelligence reveals that 79% of consumers would opt for instant refunds if available. Many are even willing to pay a fee, with percentage-based fees being a popular choice for smaller refund amounts.
Despite this demand, only 42% of overpayment refund receivers can access instant options. This gap presents an opportunity for businesses to meet consumer needs and improve satisfaction.
Offering instant refunds demonstrates a commitment to customer convenience. It turns refunds into positive experiences, fostering trust and loyalty.
In a fast-paced world, instant refunds are not just a convenience—they’re a necessity. Businesses that adapt will thrive, while those that don’t risk falling behind.
Yours truly,
The Instant Refund Expert®
The Refunds Blog 