The joy of unwrapping a Christmas gift can quickly turn into a hassle if you find yourself needing to return it. And if you still need to make a return, this post is for you.
This holiday season, many popular retailers tightened their return policies, adding fees, or shortening return windows. Before you embark on the return journey, it’s crucial to be aware of the fine print.
The surge in online shopping during the Covid-19 pandemic has led to a significant increase in returns, prompting retailers like Amazon.com and Macy’s to reevaluate their policies. According to Narvar, a company specializing in return management, about 40% of retailers now charge for online returns, up from 31% the previous year.
David Morin, Vice President of Customer Strategy at Narvar, explains that return fees help offset shipping and labor costs for online retailers. Additionally, these fees serve as a deterrent to reduce the number of returns, reflecting the economic reality faced by companies.
To avoid unexpected fees or being stuck with an unwanted purchase, it’s crucial to familiarize yourself with each retailer’s return policy. Edgar Dworsky, a consumer advocate with two decades of experience tracking return policies, recommends reading the fine print. If a retailer charges for online returns, consider bringing the item back to the physical store, as this option is often free.
Here’s a breakdown of return policies for some major retailers:
Amazon.com
Amazon has reduced its holiday return window by three weeks this year. Items purchased on or after Nov. 1 can be returned until the end of January. However, purchases made during Amazon’s early holiday season sale in October are not eligible for return.
Best Buy
Best Buy accepts returns until Jan. 13 for most purchases made between Oct. 27 and Dec. 30. Online returns are generally free, but some items may have restocking fees if opened.
Costco Wholesale
Costco has no deadline for most items but imposes a 90-day return window for electronics and major appliances. Online returns are free.
Kohl’s
Shoppers at Kohl’s are responsible for shipping fees when returning online purchases. Most items can be returned within 180 days of purchase.
Macy’s
Macy’s now charges $9.99 to return online orders for shoppers not enrolled in its Star Rewards program. Joining the program, which is free, allows for free in-store returns.
Marshalls and T.J. Maxx
Both discount chains, owned by TJX, increased their return-by-mail fee to $11.99. In-store returns remain free.
Staples
Staples has reduced its return window by nine days this year, allowing returns until Jan. 14 for items purchased Nov. 13 or later.
Target
Online returns at Target are free, and the retailer generally has a 90-day return policy. Electronics purchased between Oct. 1 and Dec. 24 have an extended return deadline until Jan. 24.
Walmart
Walmart offers free online returns, and most items purchased between Oct. 1 and Dec. 31 must be returned by Jan. 31.
Returning a Christmas gift doesn’t need to be a daunting task, but it does require awareness of each retailer’s specific policies. As the holiday season return window comes to an end, taking a moment to read the fine print can save you from unexpected fees and ensure a smoother return process. Happy shopping and may your returns be hassle-free!
Yours truly,
The Instant Refund Expert™
The Refunds Blog 