Just in time for the holiday season’s reverse logistics rampage, UPS dropped some exciting news. They’ve acquired Happy Returns, a major player in the returns management software realm. We’re not sure about the details of the acquisition process, but it seems that UPS reached out to PayPal to make it happen.
Here’s why this is so important: remember earlier this week when we told you exclusively about TodayPay? According to their official TodayPay press release, “(TodayPay) decouples the refund, which is a payment solution, from the return, which is a logistics problem.” Happy Returns helps solve the logistics part of the equation. “This helps merchants compete end-to-end on customer experience based on the speed of a payment, instead of the speed of broken supply chains,” said Jeremy Balkin, the TodayPay Founder. In other words, this is exactly the structural shift in e-commerce customer experience that Balkin and TodayPay predicted.
As loyal readers of our blog would know: WE’VE BEEN CRYING OUT FOR THIS SINCE THE BEGINNING!
This is big news.
The deal is set to go down during the fourth quarter of 2023. AKA right before the season of returns frenzy! UPS isn’t playing around either. They’ll be picking up returns straight from customer’s doorsteps now.
Happy Returns, based in LA, has been in the business since 2015. They’ve made the returns process a breeze without boxes or labels. They’re partnered with around 800 businesses, and now, they have UPS behind them too.
For UPS, it’s all about the online returns game. As online shopping continues to skyrocket, the demand for ways to handle returns has skyrocketed. Online shopping has no fixed “return-to” location. To make it more prevalent, people like to order multiples of the same thing and then send back what they don’t need. UPS gets it, and they’re here to help.
UPS CEO Carol B. Tomé summed it up perfectly, saying, “We know that returns have long frustrated shoppers and retailers looking for quick and easy solutions.” With this deal, they’re planning to add more than 12,000 returns drop-off points across the U.S. UPS and Happy Returns are here to make the return process much more convenient.
Here’s to a holiday of easy returns!
Yours truly,
The Instant Refund Expert
The Refunds Blog 